ECI Quality commitment

We are committed to provide quick, reliable, innovative and cost-effective products and services that conform to customer requirements and applicable statutes and regulations.

We will meet the needs and expectations of our key stakeholders, continuously improve our processes and make a positive contribution to our employees, their families and our community.

To do this we will:

• Continue to review and improve our work systems and processes in accordance with the ISO 9001:2015 Standards and Lean Manufacturing principles
• Ensure customer satisfaction through zero errors/defects
• Seek customer feedback on how they can be better serviced
• Market and supply technically superior wear resistant products
• Conduct risk assessment activities to make our systems more robust
• Foster mutually beneficial and long term relationships with key suppliers and contractors so that they consistently comply with our requirements
• Ensure all staff are aware of their roles and responsibilities in achieving this policy and are committed to achieving our quality goals
• Create and promote a healthy and safe working environment for our employees
• Develop a productive, engaged and highly motivated workforce
• Implement responsible activities in protecting the environment to prevent or reduce harmful environmental impacts
• Comply with all applicable regulatory and statutory requirements